Privacy Policy

1. Introduction

Welcome to QRCraft.in (“we,” “us,” or “our”). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website qrcraft.in and app.qrcraft.in (collectively, the “Service”).

QRCraft.in is a service exclusively designed for users in India. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect the following information when you use our Service:

• Contact Information: Email address (if provided voluntarily), phone number for order delivery
• Delivery Information: Name, shipping address, pin code, and phone number for physical product orders (Acrylic Stands, Stickers)
• Payment Information: We use Razorpay as our payment processor. We do not store your credit card details or payment information on our servers. All payment data is processed securely by Razorpay in compliance with PCI-DSS standards
• Design Content: QR codes, logos, images, and text you upload to create your designs

2.2 Information Automatically Collected

When you access our Service, we automatically collect certain information:

• Usage Data: Information about how you interact with our Service, including pages visited, features used, time spent, and actions taken
• Device Information: Browser type, operating system, IP address, device identifiers, screen resolution
• Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our Service. See Section 5 for more details
• Analytics Data: We use Google Analytics to understand how visitors use our Service. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site

2.3 Uploaded Files

When you upload QR codes, logos, or background images to design your QR code:

• Uploaded files are stored temporarily on our secure servers for processing
• Files are automatically deleted within 24 hours of upload
• Downloaded designs (digital files) are stored for 7 days to allow re-download if needed
• We do not access, view, or use your uploaded content for any purpose other than providing the Service to you

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process your designs, generate QR codes, and deliver digital files or physical products
• Order Fulfillment: To manufacture and ship Acrylic Stands and Stickers to your provided address
• Payment Processing: To process payments through Razorpay for digital downloads and physical products
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues
• Service Improvement: To analyze usage patterns, improve our website functionality, and develop new features
• Communications: To send order confirmations, shipping updates, and important service announcements (we do not send marketing emails unless you opt-in)
• Legal Compliance: To comply with applicable Indian laws, regulations, and legal processes
• Fraud Prevention: To detect, prevent, and address fraudulent activities or security issues

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

• Payment Processor: Razorpay processes all payments. Your payment information is shared directly with Razorpay and is governed by their privacy policy
• Shipping Partners: For physical product delivery (Acrylic Stands, Stickers), we share your name, phone number, and delivery address with our courier partners (e.g., Delhivery, Blue Dart, India Post)
• Manufacturing Partners: Your design files and delivery information are shared with our trusted printing and manufacturing partners to fulfill physical product orders
• Cloud Hosting: We use cloud hosting services (Vercel, Cloudinary) to store and deliver your designs securely
• Analytics Provider: Google Analytics processes usage data to help us understand how our Service is used. Google’s use of this data is governed by the Google Privacy Policy

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, government agency, or law enforcement).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website of any such change.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly (e.g., maintaining your design session, payment processing)
• Analytics Cookies: Google Analytics cookies help us understand how visitors use our Service
• Preference Cookies: Remember your settings and preferences (e.g., canvas size, template favorites)

5.2 Managing Cookies

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. You can manage cookie preferences through your browser settings.

5.3 Google Analytics

We use Google Analytics to analyze usage of our Service. Google Analytics uses cookies to collect information such as how often users visit our site, what pages they visit, and what other sites they used prior to visiting. We use this information to improve our Service.

Google’s ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols
• Secure Storage: Uploaded files and designs are stored on secure cloud servers with access controls
• Payment Security: We do not store payment card details. All payment processing is handled by Razorpay, which is PCI-DSS compliant
• Access Controls: Only authorized personnel have access to your personal information, and only when necessary to provide the Service
• Regular Deletion: Uploaded files are automatically deleted within 24 hours; downloaded designs are deleted after 7 days

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Uploaded Files: Deleted automatically within 24 hours of upload
• Downloaded Designs: Stored for 7 days to allow re-download, then permanently deleted
• Order Information: Retained for 3 years for accounting, tax compliance, and customer support purposes as required by Indian law
• Payment Records: Maintained by Razorpay as per their retention policies and regulatory requirements
• Analytics Data: Google Analytics data is retained for 26 months by default

After the retention period, we securely delete or anonymize your information.

8. Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive it in a structured, commonly used, and machine-readable format.

8.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

8.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, accounting requirements).

8.4 Objection and Restriction

You have the right to object to or request restriction of certain processing of your personal information.

8.5 Withdraw Consent

Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

8.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request within 30 days. For security purposes, we may ask you to verify your identity before processing your request.

9. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected], and we will delete such information from our systems.

10. Third-Party Links

Our Service may contain links to third-party websites or services (e.g., Unsplash for background images, social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

10.1 Unsplash Integration

Our Service integrates with Unsplash to allow you to search and use background images. When you use this feature, your search queries may be sent to Unsplash. Unsplash’s use of this data is governed by the Unsplash Privacy Policy.

11. International Data Transfers

QRCraft.in is intended exclusively for users in India. All data is stored on servers located in India or within the jurisdiction of India. We do not transfer your personal information outside India except to the extent necessary to use third-party services (e.g., Google Analytics, Unsplash), which may process data in other countries in accordance with their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the “Last Updated” date at the top of this page
• Notify you by posting a prominent notice on our website for 30 days
• For material changes, we may also send an email notification (if we have your email address)

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

13. Compliance with Indian Laws

QRCraft.in complies with applicable Indian data protection laws, including but not limited to:

• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Consumer Protection Act, 2019
• Any forthcoming Digital Personal Data Protection Act

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to all inquiries within 30 days.

15. Related Policies

For additional information about our business practices, please review our related policies:

• Refund Policy – Information about refunds for digital and physical products
• Shipping Policy – Details about delivery of Acrylic Stands and Stickers

16. Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, if you have any grievances regarding the processing of your personal information, you may contact our Grievance Officer:

The Grievance Officer will address and resolve your grievance within 30 days of receipt.