Shipping Policy

1. Introduction

This Shipping Policy outlines the terms and conditions for delivery of physical products ordered through QRCraft.in. This policy applies only to physical products (Acrylic Stands and Stickers) and does not apply to digital downloads.

By placing an order for physical products, you agree to the terms of this Shipping Policy.

2. Products Covered by This Policy

This Shipping Policy applies to the following physical products:

• Acrylic Stands: Premium tabletop QR code displays (A6 size – 4″ × 6″)
• A6 Stickers: Adhesive QR code labels (pack of 2, weather & water resistant)

Note: Digital file downloads (₹39) are delivered instantly via email and do not require shipping.

3. Shipping Charges

3.1 Flat Rate Shipping

We offer flat-rate shipping across India:

• Delivery Charge: ₹49 (pan-India, all pin codes)
• Applies to: Both Acrylic Stands and Stickers
• Per Order: ₹49 shipping fee is charged once per order, regardless of quantity

3.2 Combined Orders

If you order multiple items in a single transaction (e.g., 2 Acrylic Stands + 1 Sticker pack), you will be charged only ₹49 shipping fee total, not per item.

3.3 No Hidden Charges

The ₹49 shipping fee is all-inclusive. There are no additional charges for:

• Packaging materials
• Handling fees
• Remote area surcharges
• Fuel surcharges

The total amount you pay at checkout (product price + ₹49 shipping) is the final amount.

4. Delivery Locations

4.1 Pan-India Delivery

We deliver to all serviceable pin codes across India, including:

• All major cities and metros
• Tier 2 and Tier 3 cities
• Towns and rural areas (where courier services are available)

4.2 Non-Serviceable Areas

In rare cases, certain remote or restricted areas may not be serviceable by our courier partners. These include:

• Certain parts of Jammu & Kashmir, Ladakh, and North-Eastern states with courier restrictions
• Military/defense restricted zones
• Islands not covered by standard courier services (e.g., some parts of Andaman & Nicobar, Lakshadweep)

If your pin code is non-serviceable, we will notify you within 24 hours of order placement and issue a full refund (product cost + shipping fee).

4.3 International Shipping

We currently do not ship internationally. Our services are available only for delivery within India.

5. Processing and Delivery Time

5.1 Order Processing Time

Once your order is confirmed and payment is received:

• Design Confirmation: We will send you a final proof of your design within 6-12 hours
• Approval Required: You must approve the design before we begin production
• Production Time: 2-3 business days after design approval

Business Days: Monday to Saturday (excluding Sundays and national public holidays)

5.2 Shipping Time

After production is complete and the product is dispatched:

• Major Cities (Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad): 2-4 business days
• Other Cities & Tier 2 Towns: 3-5 business days
• Remote Areas: 5-7 business days

5.3 Total Delivery Time

From order placement to delivery:

• Major Cities: 5-7 business days
• Other Cities: 6-8 business days
• Remote Areas: 8-10 business days

Note: These are estimated timeframes. Actual delivery may vary based on courier availability, weather conditions, festivals, and other unforeseen circumstances.

5.4 Expedited Shipping

We currently do not offer expedited or express shipping options. All orders are shipped via standard courier service.

6. Shipping Partners

We work with trusted courier partners to ensure safe and timely delivery:

• Delhivery
• Blue Dart
• DTDC
• India Post (for certain remote areas)
• Other regional courier partners as needed

The courier partner is assigned based on your delivery location to ensure the fastest and most reliable service.

7. Order Tracking

7.1 Tracking Information

Once your order is dispatched, you will receive:

• Email Notification: Dispatch confirmation with tracking number
• SMS Notification: Tracking number sent to your registered mobile number
• Courier Partner: Name of the courier company handling your delivery

7.2 How to Track

You can track your order by:

• Clicking the tracking link in the email/SMS
• Visiting the courier partner’s website and entering your tracking number (AWB number)
• Contacting us at [email protected] with your order number

7.3 Tracking Updates

Tracking information typically updates within 24-48 hours of dispatch. If you don’t see updates after 48 hours, please contact us.

8. Delivery Process

8.1 Delivery Attempts

Our courier partners will attempt to deliver your order:

• First Attempt: At the address provided by you
• Contact: Delivery executive will call you on the registered mobile number before delivery
• Failed Delivery: If you are unavailable, the courier will make 2-3 additional attempts over the next 2-3 days

8.2 Delivery Requirements

• Recipient Availability: Someone must be available at the delivery address to accept the package
• Valid Address: Ensure the delivery address provided is complete and accurate (House/Flat No., Landmark, Pin Code)
• Contact Number: Provide a working mobile number for delivery coordination

8.3 Signature on Delivery

A signature or digital acknowledgment may be required upon delivery to confirm receipt of the package.

8.4 Safe Drop

If you cannot be present, you may authorize the courier to leave the package in a safe location (e.g., with a neighbor, security guard, or doorman) by informing the delivery executive. We are not responsible for packages left unattended at your request.

9. Delivery Address

9.1 Accuracy of Address

You are responsible for providing a complete and accurate delivery address at the time of checkout. Please double-check:

• House/Flat/Office number
• Building/Society name
• Street/Lane/Locality
• Landmark (if applicable)
• City, State, and Pin Code
• Contact mobile number

9.2 Address Changes

If you need to change the delivery address after placing your order:

• Before Dispatch: Contact us immediately at [email protected]. We will update the address if production has not yet started.
• After Dispatch: Address changes are generally not possible. However, you can contact the courier partner directly using your tracking number to request a change (subject to courier policies).

9.3 Incorrect Address

If the delivery fails due to an incorrect or incomplete address provided by you:

• Additional re-delivery charges may apply (₹50-₹100 depending on courier partner)
• You will be notified and can choose to pay the re-delivery fee or cancel the order
• If the order is returned to us due to incorrect address, you will be refunded the product cost minus ₹49 shipping fee and ₹50 return shipping charges

10. Failed Delivery and RTO (Return to Origin)

10.1 Reasons for Failed Delivery

Delivery may fail due to:

• Recipient unavailable after multiple attempts
• Incorrect or incomplete address
• Recipient refuses to accept delivery
• Premises locked or inaccessible
• Contact number switched off or unreachable

10.2 RTO (Return to Origin) Process

If delivery fails after 3 attempts, the courier partner will initiate RTO (return the package to us). In this case:

• We will notify you via email/SMS about the RTO
• You will have 7 days to contact us and request re-delivery
• Re-delivery Charges: ₹99 (to cover shipping costs both ways)
• You must update the delivery address if the original address was incorrect

10.3 Refund on RTO

If you do not request re-delivery within 7 days, or if you choose not to re-order:

• Refund Amount: Product cost only
• Deductions: Original shipping fee (₹49) + return shipping charges (₹50) = ₹99 will be deducted
• Example: If you ordered an Acrylic Stand (₹199 + ₹49 shipping = ₹248), you will receive ₹149 refund (₹248 – ₹99)
• Processing Time: Refund processed within 7-10 business days after the returned product reaches us

11. Damaged or Defective Products

11.1 Inspection on Delivery

We recommend inspecting your package upon delivery:

• Check for any visible damage to the outer packaging
• If the package appears damaged, open it in the presence of the delivery executive
• If the product inside is damaged, you can refuse delivery and the courier will return it to us

11.2 Reporting Damaged Products

If you discover damage after accepting delivery, please report it immediately:

• Timeframe: Within 24 hours of delivery
• Contact: Email [email protected] with subject “Damaged Product – [Order Number]”
• Evidence Required: Photos of:
  • Damaged product (all angles)
  • Outer packaging box
  • Internal bubble wrap/padding

11.3 Resolution for Damaged Products

Upon verification, we will offer:

• Option 1: Free replacement (shipped at no additional cost)
• Option 2: Full refund (product cost + shipping fee)

Replacement products are typically dispatched within 2-3 business days of approval.

11.4 Manufacturing Defects

If your product has a manufacturing defect (e.g., print errors, acrylic cracks, sticker adhesive failure):

• Report within 7 days of delivery
• Provide photos showing the defect clearly
• We will arrange for free replacement or full refund at your choice

12. Lost or Stolen Packages

12.1 Lost in Transit

If your tracking shows the package is lost or has not moved for more than 7 days:

• Contact us at [email protected]
• We will file a claim with the courier partner
• Within 15 days, we will either:
  • Send a replacement at no cost, or
  • Issue a full refund (product + shipping)

12.2 Stolen After Delivery

If tracking shows “Delivered” but you did not receive the package:

• Check with neighbors, security guards, or family members who may have accepted delivery
• Contact us within 48 hours of the delivery timestamp
• We will investigate with the courier partner
• If the courier confirms incorrect delivery, we will send a replacement or refund
• Note: If you authorized a “safe drop” and the package was stolen from that location, we cannot be held responsible

13. Packaging

13.1 Protective Packaging

All products are carefully packaged to ensure they reach you in perfect condition:

• Acrylic Stands: Wrapped in bubble wrap, placed in sturdy corrugated cardboard box with cushioning
• Stickers: Placed in protective cardboard sleeves, then in a padded envelope or box
• Branding: Packages may include QRCraft.in branding or be plain packaging

13.2 Eco-Friendly Packaging

We strive to use recyclable and eco-friendly packaging materials wherever possible.

14. Customs and Duties

Since we ship only within India, there are no customs duties or international taxes. All prices are inclusive of Indian GST.

15. Force Majeure and Delays

15.1 Unforeseeable Delays

We are not responsible for delays caused by circumstances beyond our control, including but not limited to:

• Natural disasters (floods, earthquakes, cyclones, heavy rain, landslides)
• Pandemics or health emergencies
• Political unrest, strikes, or lockdowns
• Government restrictions or regulations
• Courier partner service disruptions
• Road blockages, accidents, or traffic issues
• Flight cancellations (for air cargo)
• Festival rush or peak season delays

15.2 Communication During Delays

If we are aware of potential delays, we will:

• Notify you via email/SMS as soon as possible
• Provide updated delivery estimates
• Offer the option to cancel and receive a full refund if the delay is significant (>10 days beyond estimated delivery)

16. Contact and Support

For any shipping-related queries, concerns, or issues, please contact us:

We typically respond to shipping queries within 24 hours (business days).

17. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of the Service after any changes indicates your acceptance of the updated Shipping Policy.

The “Last Updated” date at the top of this page will reflect the most recent changes.

18. Related Policies

For additional information, please review our related policies:

• Privacy Policy – How we handle your personal information
• Refund Policy – Terms for refunds and cancellations
• Terms of Service – Complete terms and conditions for using QRCraft.in