Refund Policy

1. Introduction

At QRCraft.in, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the terms and conditions under which refunds are issued for both digital products (downloadable files) and physical products (Acrylic Stands and Stickers).

By making a purchase on QRCraft.in, you agree to the terms of this Refund Policy.

Important: Different refund terms apply to digital products versus physical products due to the nature of these goods.

2. Products Covered

This Refund Policy applies to the following products:

2.1 Digital Products

• Digital File Downloads: High-resolution QR code designs (PDF & PNG, 300 DPI) – ₹39 per design

2.2 Physical Products

• Acrylic Stands: Premium tabletop QR code displays (A6 size) – ₹199 + ₹49 delivery
• A6 Stickers: Adhesive QR code labels (pack of 2) – ₹49 + ₹49 delivery

3. Refund Policy for Digital Products

3.1 No Refunds After Download

Digital products are non-refundable once downloaded. This is because digital files are instantly delivered and cannot be “returned” once accessed.

By clicking the download button and receiving your files, you acknowledge that:

• You have received the product in full
• The product cannot be returned
• No refund will be issued except in cases outlined in Section 3.2 below

3.2 Exceptions – When Refunds Are Issued

We will issue a full refund for digital downloads in the following circumstances:

3.2.1 Unscannable QR Code

If your QR code does not scan properly due to an error on our part:

• Report Timeframe: Within 7 days of download
• Evidence Required:
  • Photo/video of the QR code not scanning (tested with multiple phones and QR scanner apps)
  • Proof that you followed printing guidelines (minimum 2″ × 2″ size, flat surface, adequate contrast)
  • Confirmation that you did not modify the downloaded file
• Resolution: We will either:
  • Provide a corrected QR code design at no additional cost, or
  • Issue a full refund (₹39) if you prefer not to use the corrected version

3.2.2 Technical Issues During Download

If you experience technical issues that prevent you from downloading your purchased file:

• Examples: Download link not working, corrupted file, wrong file format, file won’t open
• Report Timeframe: Within 48 hours of purchase
• Resolution: We will first attempt to resend the file or fix the technical issue. If unsuccessful after 3 attempts, we will issue a full refund (₹39)

3.2.3 Duplicate Purchase

If you accidentally purchase and download the same design twice:

• Report Timeframe: Within 24 hours of the duplicate purchase
• Evidence Required: Order numbers of both purchases showing identical designs
• Resolution: Refund of the duplicate purchase amount (₹39)

3.2.4 Payment Error

If you were charged but did not receive the download link:

• Report Timeframe: Within 48 hours of payment
• Resolution: We will verify the payment with Razorpay. If confirmed, we will either send the download link or issue a full refund

3.3 Non-Refundable Situations (Digital Products)

Refunds will not be issued in the following cases:

• You changed your mind after downloading
• You don’t like the template you selected (preview was available before purchase)
• You made a mistake in your design (incorrect logo, wrong text, wrong colors) – this is user error, not product defect
• QR code doesn’t scan because:
  • You printed it too small (less than 2″ × 2″)
  • You printed on unsuitable material (highly reflective, curved, textured)
  • Poor print quality from your printer
  • You modified the file after downloading
  • The original UPI data you provided was incorrect or invalid
• You lost the downloaded file and want to re-download after 7 days (we delete files after 7 days for privacy)

3.4 Re-download Window

Downloaded files are available for re-download for 7 days from the date of purchase at no additional cost. After 7 days, files are permanently deleted from our servers for your privacy. If you need the file again after 7 days, you will need to recreate and purchase it again.

4. Refund Policy for Physical Products

4.1 Cancellation Before Production

You may cancel your order and receive a full refund if:

• Timeframe: Within 2 hours of placing the order
• Condition: Production has not yet started
• Refund Amount: Full amount (product cost + ₹49 shipping fee)
• How to Cancel: Email [email protected] with subject “Cancel Order – [Order Number]”
• Processing Time: 7-10 business days to original payment method

Note: After design approval and production commencement, cancellations are not possible as the product is customized specifically for you.

4.2 Damaged or Defective Products

If your product arrives damaged or has manufacturing defects, you are entitled to a replacement or full refund:

4.2.1 Reporting Damaged Products

• Timeframe: Within 24 hours of delivery for visible damage (outer package or product)
• Contact: Email [email protected] with subject “Damaged Product – [Order Number]”
• Evidence Required: Clear photos of:
  • Damaged product from all angles
  • Outer packaging box showing damage
  • Internal bubble wrap/padding

4.2.2 Manufacturing Defects

• Examples: Print errors, wrong design printed, acrylic cracks, poor quality print, sticker adhesive failure, incorrect size
• Timeframe: Within 7 days of delivery
• Evidence Required: Photos clearly showing the defect

4.2.3 Resolution Options

Upon verification of damage or defect, you may choose:

• Option 1 – Replacement (Recommended):
  • We will produce and ship a replacement product at no additional cost
  • No need to return the damaged product (you may keep or dispose of it)
  • Replacement dispatched within 2-3 business days
  • Standard delivery time applies (5-7 days)
• Option 2 – Full Refund:
  • Refund of product cost + original shipping fee
  • Return of damaged product required (we will provide prepaid return label)
  • Refund processed within 7-10 business days after we receive the returned product

4.3 Wrong Product Delivered

If you received a completely different product than what you ordered:

• Example: You ordered an Acrylic Stand but received Stickers, or received someone else’s design
• Timeframe: Within 48 hours of delivery
• Resolution: We will send the correct product immediately at no cost. You may keep or return the wrong product (we will provide a prepaid return label if return is required)

4.4 Delivery Failure / RTO (Return to Origin)

If the product is returned to us due to delivery failure (see Shipping Policy for details):

4.4.1 Delivery Failed Due to Incorrect Address (Your Error)

• Refund Amount: Product cost only
• Deductions: Original shipping fee (₹49) + return shipping charges (₹50) = ₹99 total deduction
• Example: Acrylic Stand (₹199 + ₹49 = ₹248) → Refund = ₹149 (₹248 – ₹99)
• Alternative: You may request re-delivery to a corrected address by paying ₹99 re-delivery fee

4.4.2 Delivery Failed Due to Courier Error (Not Your Fault)

• Examples: Courier lost package, damaged in transit by courier, courier failed to attempt delivery despite your availability
• Refund Amount: Full refund (product cost + shipping fee)
• Alternative: Free re-delivery at no additional cost

4.5 Non-Refundable Situations (Physical Products)

Refunds will not be issued in the following cases:

• Change of Mind: You no longer want the product after it has been produced/shipped
• Design Dissatisfaction: You don’t like how your approved design looks when printed (you approved the design proof before production)
• User Error in Design: You uploaded the wrong logo, entered wrong text, chose wrong colors, etc., and approved the proof
• Delay Dissatisfaction: Product delivered within estimated timeframe but you expected it sooner
• Damage After Delivery: Product was delivered in perfect condition but you damaged it after receiving it
• Refusal to Accept Delivery: You refused delivery without valid reason (product not damaged, correct product, timely delivery)
• Delivery Failed Due to Your Unavailability: Courier attempted delivery 3 times but you were not available (unless you have a valid reason with proof)

5. Refund Process and Timeline

5.1 How to Request a Refund

1. Contact Us: Email [email protected] with subject “Refund Request – [Order Number]”
2. Provide Details: Include:
   • Order number
   • Product purchased (Digital Download / Acrylic Stand / Stickers)
   • Reason for refund request
   • Supporting evidence (photos, screenshots, etc.)
   • Your preferred resolution (refund or replacement for physical products)
3. Wait for Review: We will review your request within 24-48 hours (business days)
4. Approval/Rejection: We will notify you via email whether your refund is approved or rejected, with reasons

5.2 Refund Approval

If your refund request is approved:

• For Digital Products: Refund initiated immediately (no return required)
• For Physical Products (Damaged/Defective):
  • If you choose replacement: Dispatched within 2-3 business days
  • If you choose refund: We will send a prepaid return label (if return is required). Refund initiated after we receive the returned product

5.3 Refund Method

Refunds are issued to the original payment method used during purchase:

• Credit/Debit Card: Refund credited to the same card
• UPI: Refund to the UPI ID used for payment
• Net Banking: Refund to the bank account
• Digital Wallets: Refund to the wallet (Paytm, PhonePe, etc.)

Refunds are processed through Razorpay, our payment gateway partner.

5.4 Refund Timeline

• Processing by QRCraft: 1-2 business days after approval
• Processing by Razorpay: 2-3 business days
• Credit by Bank/Payment Provider: 3-5 business days (varies by bank)
• Total Time: 7-10 business days from approval to amount reflecting in your account

Note: Business days exclude Sundays and public holidays. Refund timelines may be longer during festivals, weekends, or bank processing delays.

5.5 Refund Confirmation

Once the refund is processed from our end, you will receive:

• Email confirmation from QRCraft.in with refund details
• Email/SMS from Razorpay confirming the refund transaction
• Bank statement/wallet notification when the amount is credited

5.6 Refund Status Inquiry

If you haven’t received your refund within 10 business days:

• Check your bank statement/wallet for the credited amount (it may appear with a different descriptor)
• Contact your bank/payment provider to inquire about the refund status (provide them the Razorpay refund reference number)
• If the issue persists, email us at [email protected] with subject “Refund Not Received – [Order Number]” and we will investigate with Razorpay

6. Partial Refunds

In certain situations, only partial refunds may be granted:

6.1 RTO Due to Incorrect Address (User Error)

• Scenario: Product returned to us because you provided an incorrect or incomplete delivery address
• Refund: Product cost only
• Deduction: Shipping fee (₹49) + return shipping charges (₹50) = ₹99

6.2 Late Refund Request for Damaged Products

• Scenario: You report damage more than 7 days after delivery but within 15 days, with valid reason for delay
• Refund: At our discretion, we may offer a partial refund (50% of product cost) or a discount coupon for future purchases

6.3 Multiple Refund Requests / Suspected Abuse

• Scenario: You have requested refunds on multiple orders repeatedly
• Action: We reserve the right to investigate for potential refund abuse. Verified legitimate requests will be honored; suspected fraudulent requests will be denied and may result in account suspension

7. Non-Refundable Items and Fees

The following are non-refundable:

• Shipping Fees (in certain cases): If you cancel an order after shipping or if delivery fails due to your error, the shipping fee (₹49) is non-refundable
• Personalization/Customization Fees: Since all our products are customized with your design, the cost of customization cannot be refunded unless there was an error on our part
• Digital Products After Download: Once downloaded, digital files are non-refundable (except in cases of technical errors or unscannable QR codes due to our fault)

8. Exchanges

We do not offer direct exchanges (e.g., exchanging Acrylic Stand for Stickers, or one design for another). However:

• For Damaged/Defective Products: You can receive a replacement of the same product
• For Different Product: If you want a different product, you will need to:
  1. Request a refund for the original product (subject to our refund policy)
  2. Place a new order for the desired product

9. Special Circumstances

9.1 Technical Glitches

If a technical error on our website or payment gateway results in:

• Double charging for a single order
• Charging the wrong amount
• Payment deducted but order not created

We will issue a full refund for the duplicate/incorrect charge within 3-5 business days upon verification.

9.2 Discontinued Services

If we discontinue a service or product type:

• Orders already placed and paid for will be fulfilled as promised
• If we are unable to fulfill the order, a full refund will be issued

9.3 Force Majeure

In cases of extreme circumstances beyond our control (natural disasters, pandemics, war, government restrictions) that prevent us from fulfilling your order:

• We will notify you as soon as possible
• You may choose to:
  • Wait for the situation to normalize (we will fulfill your order when possible), or
  • Request a full refund

10. Refund Rejections

Your refund request may be rejected if:

• The reason does not fall under our refund policy criteria
• You fail to provide required evidence (photos, proof, etc.)
• The request is made after the specified timeframe
• We determine the issue was due to user error or misuse
• Evidence of refund abuse or fraud

If your refund request is rejected, we will provide a clear explanation. You may appeal the decision by providing additional evidence or clarification.

11. Customer Responsibility

To be eligible for a refund, you must:

• Provide accurate information during the refund request
• Submit evidence (photos, screenshots) that clearly show the issue
• Respond to our queries within 48 hours (if we request additional information)
• Return the product (if required for physical product refunds) in the same condition as received, in original packaging
• Not misuse or damage the product intentionally to claim a refund

12. Fraudulent Refund Claims

We take refund fraud seriously. If we suspect or detect fraudulent refund claims, including but not limited to:

• Claiming damage for products that were received in perfect condition
• Keeping the product and claiming it was never delivered
• Providing fake evidence or doctored photos
• Repeatedly requesting refunds across multiple orders

We reserve the right to:

• Deny the refund request
• Suspend or terminate your access to QRCraft.in
• Report fraudulent activity to payment processors and law enforcement authorities
• Pursue legal action for recovery of losses

13. Contact for Refund Requests

For all refund-related queries and requests, please contact us:

We typically respond to refund requests within 24-48 hours (business days). Please include your order number and detailed description of the issue for faster processing.

14. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website with an updated “Last Updated” date.

Your continued use of the Service after any changes indicates your acceptance of the updated Refund Policy. We encourage you to review this policy periodically.

Changes to this policy will not affect refund requests submitted before the change.

15. Related Policies

For additional information, please review our related policies:

• Privacy Policy – How we handle your personal information
• Shipping Policy – Terms for delivery of physical products
• Terms of Service – Complete terms and conditions for using QRCraft.in

16. Consumer Rights (India)

As a consumer in India, you have certain rights under the Consumer Protection Act, 2019. This Refund Policy does not limit or waive any statutory rights you may have under Indian consumer protection laws.

If you believe your consumer rights have been violated, you may:

• Contact our Grievance Officer at [email protected]
• File a complaint with the National Consumer Helpline (1800-11-4000 or 14404)
• Approach the Consumer Disputes Redressal Commission